planetbet Privacy Policy

1 Introduction

Planetbet is a trusted online gaming platform for users in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy ("Policy") applies to the planetbet website, mobile app, and all associated services.

This Policy clearly sets out what information we collect about you, how it is used, and the measures we take to protect your privacy. planetbet operates with full transparency and makes no compromises when it comes to the security of your data.

If you use any planetbet service — browsing the website, creating an account, playing games, or making a payment — you agree to this Privacy Policy your acceptance will be assumed. If you have any questions, feel free to reach out to our support team.

2 What Information We Collect

Planetbet collects only the information necessary to operate its services. No unnecessary or excessive data is collected. The types of data collected are detailed below:

2.1 Personal Identification Information

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID or Passport Number (for KYC verification)
• Residential Address

2.2 Financial Information

• BKash, Nagad, or Rocket Account Number
• Transaction History & Amounts
• Deposit & Withdrawal Records

2.3 Technical Information

• IP Address & Device Information
• Browser Type & Operating System
• Browsing activity and session information on the site
• Information Collected from Cookies & Tracking Technologies

3 Purpose of Data Use

Planetbet uses collected information only for legitimate and specific purposes. Your Privacy Policy no information is used for unauthorized purposes. The primary use cases are:

• Account Management: Ensuring secure registration, login, and account protection.
• Payment Processing: Processing deposits and withdrawals securely.
• KYC Verification: Verifying your identity and preventing fraud.
• Customer Support: Providing accurate responses to your complaints or inquiries.
• Service Improvement: Improving your experience on the platform.
• Legal Obligation: Complying with applicable laws and regulations.
• Promotions & Offers: Informing you of relevant bonuses and offers with your consent.

Planetbet never sells your information to advertising companies or shares it with third parties without your consent.

4 Data Sharing

Planetbet shares your information only in very limited circumstances. Your data is never disclosed to third parties except in the situations outlined below:

4.1 Service Provider Partners

Limited data may be shared with trusted partners for payment processing, game software, and technical support. These partners operate under strict confidentiality agreements with planetbet.

4.2 Legal Grounds

We are legally required to provide relevant information upon receiving a valid order from a court, government body, or law enforcement authority.

4.3 Business Changes

In the event of a change in ownership or merger of planetbet, your information may be transferred to the new entity, with the same privacy standards maintained.

5 Cookie Policy

The planetbet website and app use various types of cookies to enhance your browsing experience. Cookies are small text files stored on your device.

5.1 Cookie Types

• Essential Cookies: Essential for login sessions and account security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve site usage.
• Marketing Cookies: To display relevant promotions (subject to consent).

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to not function properly.

6 Data Protection Measures

Planetbet follows the highest industry standards to protect your information. The core components of our security infrastructure are:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication: 2FA available for account security.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel may access sensitive information.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Data Backup: Minimizing the risk of data loss through regular backups.

However, no organization can guarantee 100% security over the internet. We encourage you to use a strong password and never share your account details with anyone.

7 Your Rights

Planetbet's Privacy Policy you have the following rights:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request to restrict the use of your data in certain circumstances.
• Right to Object: You may object to the use of your data for marketing purposes.
• Right to Portability: You can receive your data in a machine-readable format.

To exercise any of the rights above, email our support team. We typically respond within 30 days.

8 Minor's Privacy

Planetbet strictly prohibits anyone under 18 from using its services. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, that account will be immediately closed and the data permanently deleted.

9 Data Retention Period

Planetbet retains your information only for as long as necessary. The key data retention guidelines are:

• Active Account: Data is retained for as long as the account remains active.
• Closed Accounts: Financial records are retained for a minimum of 5 years after account closure (legal obligation).
• Transaction Details: Retained in accordance with regulatory authority requirements.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

10 Policy Changes

Planetbet reserves the right to update this Privacy Policy update this Policy. For significant changes, you will be notified via SMS or email to your registered mobile number. Updated policies take effect from their publication date. We recommend checking this page regularly.

11 Contact

For any privacy-related questions, complaints, or requests, please contact us: